Frequently Asked Questions
Find answers to common questions about our products, services, and policies. Can't find what you're looking for? Contact us.
How do I find my perfect size?
Finding your perfect size is essential for our garments to look their best. We offer a comprehensive size guide for all our products. Each product page also includes specific sizing information relevant to that item. If you're between sizes, we generally recommend sizing up for a more comfortable fit.
What are your shipping options?
We offer free standard shipping on all orders over ₹5,000. Standard shipping typically takes 3-5 business days. Express shipping (1-2 business days) is available at an additional cost. International shipping is available to select countries. For more information, please visit our shipping & delivery page.
What is your return policy?
We accept returns within 30 days of purchase for unworn items in original packaging with tags attached. Custom-made pieces are non-returnable. Please visit our returns & exchanges page for detailed instructions on how to initiate a return.
How should I care for my Blouson garments?
Each piece comes with specific care instructions. Most of our sarees and delicate garments require dry cleaning only. Blousons should be hand washed in cold water with mild detergent. We recommend viewing the product-specific care instructions on each product page or on the garment's care label.
Do you offer customization services?
Yes, we offer customization for select pieces including blousons and saree blouses. Customization options include alterations for perfect fit, embroidery additions, and color variations subject to availability. Please contact our customer service team for details regarding customization options.
How quickly will my order be dispatched?
In-stock items are typically dispatched within 1-2 business days. Made-to-order and customized pieces may take 7-14 business days before dispatch. You will receive a tracking number when your order ships. You can check your order status in your account dashboard or use our order tracking tool.
Do you ship internationally?
Yes, we ship to select countries worldwide. International shipping times vary by destination, typically between 7-14 business days. Import duties and taxes may apply and are the responsibility of the customer. For country-specific information, please visit our international shipping page.
What payment methods do you accept?
We accept all major credit cards, UPI payments, net banking, and wallet payments through our secure Razorpay payment gateway. We also offer EMI options on select banks for purchases over ₹10,000. All transactions are secure and encrypted.
What fabrics do you use in your garments?
We source premium fabrics from ethical suppliers across India. Our sarees use handwoven silks, cotton, and linen from traditional weaving clusters. For blousons, we use high-quality silks, crepes, and organic cotton. Visit our sustainability page to learn more about our fabric sourcing practices.
How often do you release new collections?
We release four major seasonal collections annually, with smaller capsule collections throughout the year. Sign up for our newsletter on the homepage to be the first to know about new releases and exclusive previews. You can also follow us on social media for collection announcements.
Do you offer gift packaging?
Yes, we offer elegant gift packaging options. Select the gift wrapping option during checkout for ₹250. Gift messages can be added at no extra cost. For corporate gifting or bulk orders, please contact our customer service team.
Do you offer discounts for first-time customers?
Yes, first-time customers can enjoy 10% off their first purchase by subscribing to our newsletter. Additionally, we run seasonal sales and special promotions for our existing customers throughout the year. Visit our sale collection for current discounted items.
Still Have Questions?
Our customer service team is here to help you with any questions or concerns.